1win Online Support
Verified and updated: 21 August, 2025
Despite the abundance of communication channels, it is critically important for users to quickly receive help and answers to questions about withdrawing money and promotions without leaving the site. This is especially relevant for bettors from India: after all, the waiting time for a response can directly affect the success of the next bet.
In this article, we will look at the support channels that 1win support actually offers, how to use them, and what documents to have on hand if you need to talk to an operator.
How to Contact 1win Support
The support service is structured according to the “single window” principle: any request — whether it’s a match limit, setting up two-factor protection, or verification in the casino section — can be sent through one of three channels.
The main ways to get in touch are listed in the official “Support” section; below, we’ll go over each one in detail so you know when to use chat, when to go to social media, when to email [email protected] , and when to ask for a call back from the helpline.
Also, keep in mind the time frames: online channels are available around the clock, while phone lines are available during business hours in Moscow and India. In practice, this means that a request is sent at 3:00 a.m. IST will be resolved faster via the chat form than through the call centre.
How to prepare for your enquiry:
- Check your account ID — you will be asked for it first.
- Have a scan of your document ready if you are asked about KYC.
- Write down the last four digits of your card; the operator will ask for them for security purposes.
- Formulate your request without unnecessary details: for example, “Error when replenishing UPI, cheque 1500 INR”.
Clear wording saves up to 60% of the time spent on correspondence, and any links to third-party screenshots or files are best uploaded immediately via the built-in uploader so that specialists do not have to search for third-party hosting sites.
1win Online Chat
1win live chat is located in the lower right corner of the website: the dialogue icon appears immediately after logging in. The service runs on its own web widget, so VPNs or pop-up blockers do not interfere with the connection. The average response time is recorded by the system and is usually 40–70 seconds.
Steps:
- Click on the icon to open the 1win chat window.
- Select a topic: “Finance”, “Bonuses”, “Technical errors” or “KYC”.
- Enter your request, attach a file if necessary.
- Wait for the connection with the operator — the timer will show the estimated time.
The chat saves the history for the last 180 days: you can return to an old dialogue and refer to a previous request, which will simplify escalation. If the question concerns a betting error, such as an incorrect calculation of an express bet, the operator will immediately see the coupon and odds in the service panel — there is no need to describe all the markets in words.
1win Social Networks
Sometimes it is faster to write to official social networks, especially if the site is unavailable due to technical work. The social monitoring service responds within the same time frame, but the dialogue format is more informal: you can clarify the rules of the promotion, ask a question about push notifications or request an update to the “soon” line for the World Cricket Championship.
| Platform | Nickname | Topics | Advantages |
| Telegram | @FAQ_1win_bot | Any questions 24/7: bets, bonuses, KYC | Ability to send large files, quick questions |
| X (Twitter) | @1winPRO | Update announcements and urgent statuses | Public feed — see if other users’ issues have been resolved |
| @1win | Promotions, contests, visual guides | Conveniently track new bonus tasks |
1win Support Phones
The phone is the most formal but also the most reliable way to resolve complex issues, such as disputed calculations of bets on extra innings or withdrawal delays of more than 24 hours. The official phone numbers are listed below:
| Region | Number format | Working hours (IST) | Specialisation |
| India | 1win help number +91-80-6934-1212 | 08:00 – 23:00 | Payments UPI, local banks |
| International | +44-20-3695-3141 | 11:30 | English-speaking support, technical issues |
When you call 1win help, you will hear an automated message asking you to enter your account ID, after which you will be transferred to a specialist operator. If the issue is not resolved within five minutes, the employee creates a ticket for the quality department with the status “High”. The usual response time is 2–3 hours, but delays are possible during major sports tournaments.