Privacy Policy

This document sets out 1Win’s policy on the encryption, collection, storage and processing of information relating to the users of the website. This policy applies to all data that may be collected from players when using the app and mobile versions of the website.

What Data We Collect and How We Do That

The staff at 1Win collects a variety of data about our users and their activity on the website:

  • Personal information such as date of birth, name, contact details, place of residence and postcode. This information is processed during the account registration process.
  • Sports betting history, including betting amounts, outcomes of events on which bets were placed, time and date of transactions.
  • Information about the use of the website, such as the date and time of the visit, the duration of the sessions, the pages viewed, the actions on the website.
  • Transaction data, such as deposits, withdrawals and transaction history.

The data is gathered using special software modules and services that can track and record different events on the website. When you place a bet, the information is automatically recorded in the 1Win database. Cookies and other tracking technologies are also used to collect information on website usage.

Legal Grounds to Process Personal Data

The processing of players’ personal data is carried out on the legal grounds set out in the privacy legislation. The following are the legal grounds for the collection of data about 1Win’s users:

  • Consent of the data subject to the processing of his or her personal data.
  • The performance of the contract with the data subject, including the provision of betting services, support and troubleshooting.
  • Compliance with 1Win’s legitimate interests in order to prevent fraud and protect against illegal activities.
  • Fulfilment of requirements and obligations towards the state in accordance with the tax laws.
  • Protection of life, health or other important interests of the data subject or others.

1Win respects the rights of data subjects and ensures the security of personal data, including protection against unauthorised access, destruction, alteration or blocking of information.

How We Use Personal Data

Employees of the website process personal data in accordance with the legal basis for processing personal information and our privacy policy. We use this information for the following purposes:

  • To register and manage your player account, including to ensure the security of your account and to provide you with access to the 1Win services.
  • Providing good customer service, including information on 1Win’s services, gaming products and betting transactions.
  • Resolve disputes and provide legal defence to 1Win in the event of disputes.
  • Complying with legal requirements, including obligations to tax and other public authorities
  • Evaluating the use of the 1Win website and services in order to improve the user experience and provide more relevant information.
  • Fraud prevention and protection against illegal actions.

Furthermore, 1Win reserves the right to use anonymised data for trend analyses, game product improvement and betting market research. Even in this case, no information concerning the players is collected or processed without their consent.


User data security is one of the main priorities of 1Win. The company complies with the relevant security measures in its privacy policy which include:

  • Data encryption. The website and mobile application use SSL/TLS encryption to protect information transmitted between the server and the user, to prevent unauthorised access to data.
  • Access control. 1Win ensures that only relevant authorised individuals have access to personal information via passwords, biometric authorisation.
  • Auditing and monitoring. We regularly audit and monitor our systems and applications to identify potential vulnerabilities and attacks.
  • Staff training. The 1Win team employs qualified specialists, who are trained to properly collect and process data, and ensure its security.
  • Regular software and system updates. Betting operator software updates to ensure protection against new threats and vulnerabilities.
  • Physical security. 1Win ensures the physical security of servers and other equipment where player personal data is stored.

Data Retention

Personal information is stored in accordance with rules and procedures which guarantee their security and confidentiality:

  • The physical and technical security of the servers and other equipment where player information is stored is ensured;
  • Access to personal information is restricted to persons who have registered and logged on;
  • User data that is no longer needed is destroyed in accordance with the law and 1Win’s own policies;
  • Data is backed up in the event of emergencies in order to safeguard information.

It is important to note that 1Win notifies its users about the use and storage of their data and gives them the right to access, destroy, modify personal information.